Topic > Verbal and Nonverbal Communication - 1487

This article will focus on research conducted on verbal and nonverbal communication. First, we need to know what verbal and non-verbal communication is. Nonverbal communication is the way people communicate, intentionally or unintentionally, without words. Nonverbal communication uses nonverbal cues including facial expressions, tone of voice, gestures, body position, movement, use of touch, and gaze (Aronson, Wilson, & Akert, 2013). Verbal communication is what a person actually says. This communication is based on the words a person uses to express themselves. The content of the conversation is the important part. This article will focus specifically on seven different studies conducted regarding verbal and nonverbal communication. These studies will address whether verbal and nonverbal communication should be studied together and how nonverbal and verbal communication help detect lying. There are some studies on nonverbal communication related to customer-employee and doctor-patient relationships and how nonverbal communication needs to be improved so that communication can be improved. Other surveys will discuss whether more attention is also paid to nonverbal or verbal communication and gender differences in verbal and nonverbal communication. In a study conducted by Guye-Vuilleme, Capin, Pandzic, Thalmann, and Thalman, they mention that over sixty-five percent of information in face-to-face conversations is provided nonverbally. Their research concerns how to improve nonverbal communication in virtual environments. Since much of the communication in face-to-face interactions is non-verbal, this part of virtual interactions needs to be improved, so that users can get a full experience (Guye-Vuilleme, Capin... middle of paper... .. .doctor-patient interaction. Patient Educating and Counseling, 67, 215-318 doi: 10.1016/j.pec.2007.03.005Steckler, N.A., & Rosenthel, R. (1985). Psychology, 70. Retrieved from http://www.webpages.uidaho.edu/~bdyre/psyc512/Steckler%20%20Rosenthal%20%281985%29%20jessica.pdf Sundaram, D. S., & Webster, C. (2000) . The role of nonverbal communication in service encounters. Journal of Services Marketing, 14. Retrieved from http://www.res.otaru-uc.ac.jp/~js/downloads/ /The%20role%20of%20nonverbal%20comm.pdfVrji, A., Edward, K., Roberts, K.P., & Bull, R. (2000). Journal of Nonverbal Behavior, 24. Retrieved from http://ruby. fgcu.edu/courses/cpacini/courses/common/deceit_behavior.pdf