Six Sigma and Total Quality Management Six Sigma and Total Quality Management are methods that help organizations improve the quality of products and services in their workplaces. Six Sigma and Total Quality Management each have their own location that best suits their methods. When applied correctly, both Six Sigma and total quality management provide thorough control of the organization's quality assurance. Six Sigma allows the user to complete thorough measurement of defects, thus making manufacturing the best environment for this tool. Total Quality Management is best suited to service operations; focuses on continuous improvement by the organization's management and employees. Total quality management (TQM) Total quality management is a method of achieving a quality product or service with minimal quality staff training. Many times, quality ideas come from a brainstorming session with colleagues. One of the most important parts of Totally Quality Management is understanding, in detail, organizational processes before attempting to improve them. Each of the processes is connected to and feeds other organizational processes. The results of these various processes are what determine the quality level of the organization. If customers are continuously satisfied and expectations are met, the organization claims total quality. When customers are dissatisfied, the team examines the inputs and outputs to determine where the problem lies. The final determination on the quality of a company's product is determined by the paying customer. Another important aspect of Total Quality Management is the emphasis on keeping the entire team involved in continuous ... middle of paper ... .ensure. Six Sigma and Total Quality Management can be applied in both the service and manufacturing industries. Although many services prefer to apply the Total Quality Management method, while the broader manufacturing environment tends towards the defect reduction provided by Six Sigma. Both Six Sigma and Total Quality Management provide in-depth control of the organization's processes. Works Cited Yang, C. (2006). Establishment of a quality management system for service industries. Total Quality Management and Business Excellence, 17(9), 1129-1154. Retrieved from EBSCOhost.Grant, V. (2008). Lean Six Sigma: the guts of improvement?. Management Services, 52(1), 22-23. Retrieved from EBSCOhost.Training for Excellence: Practitioners Provide Best Practices for Teaching Six Sigma. (2000). Corporate University Review, 8(3), 3. Retrieved from EBSCOhost.