INTRODUCTION Many countries have established national initiatives to implement an integrated medical information system to improve the national healthcare system and guarantee patients the quality and efficiency of healthcare services, and Malaysia is no exception. According to Ching et al (2012) rapid changes in the medical environment have greatly accelerated and increased hospitals' demand for the quality and quantity of information processing. Currently in Malaysia, Health Minister Datuk Seri Liow Tiong Lai has announced that government hospitals nationwide will be able to serve patients faster by 2015, when medical records will be accessible online. Malaysia's Ministry of Health says several million ringgit have been allocated each year for the computerization program to create a database of electronic records of all patients by converting paper records. According to Liow in Local Pharmacy News (2011), by implementing electronic health records Malaysian government hospitals can share information thereby speeding up medical services and patients will have shorter waiting times and faster disease diagnoses as the national healthcare system and medical data of both outpatients and inpatients are computerized. In the first phase of computerization of medical records, at least 20 Malaysian government hospitals are expected to be able to independently retrieve their medical records. In fact, it is expected that the first phase of the project will be completed by 2015 and the computerization will concern the main hospitals in the United States and then the smaller hospitals and clinics. Therefore, when all 20 Malaysian government hospitals have completed the digitization of medical records, the Ministry of Health will establish the online system...... half paper...... some of these hospitals already have full implementation of the medical records electronic clinics (EMR) and others have partial implementation. This variety and diversification in the choice of different hospitals contributes to the stability of the sample. All of the following hospitals are located in different locations in Selangor covering all parts of Selangor; will be targeted in the questionnaire. In every 20 Malaysian government hospitals listed, the quantitative data were administered in person. Rusnah (2006) argues that this has several advantages, enriching the data obtained from the questionnaires by providing instructions on how to complete the questionnaires and clarifying ambiguous terms and answering any questions from the respondents immediately. As a result, the researcher can guarantee the rate of return to the maximum extent possible.