IntroductionThe choice of the two positions advertised in Pick n Pay was based on the fact that both have a direct effect on the quality of performance in the company. No business can survive without customers, and both positions are tied to customer service and satisfaction. Job #1 objective is to take care of customers' needs and wants regarding product satisfaction. The objective of job number 2 is to take care of the customer to ensure that the shopping experience is as pleasant as possible for the customer. By focusing on a culture of product pride and employee development and performance, companies are able to offer a quality service experience to drive loyalty, which in turn leads to increased revenue and market position .Specification of Job Positions in Pick n PayJob 1 – Floor Manager The job of a floor manager includes a number of tasks such as dealing with customers and employees and assisting with issues regarding customer satisfaction. Floor managers must have good communication and social skills as they regularly interact with people in the company. Floor managers also have operational responsibilities such as inventory and reordering and have a profound effect on the level of quality satisfaction customers receive from the company since floor managers are also responsible for recruiting and training all new sales staff and are directly responsible for all interactions between customers and employees at the floor level. While no formal education is required for this position, degrees in marketing, retail, or sales management are often helpful for the job. Practical and past experience plays an important role in the elimination process. No physical requirements...half of paper...the employee is ready to be promoted to Store Manager and possibly Regional Store Manager in the future. By following this internal promotion method within PnP, employee morale is increased as *staff retention is high and employees are encouraged to work to the best advantage of the company, as they have a sense of job security for the future and all have equal opportunities for promotion.*Substantial discrimination in PnP's recruiting process. Although PnP aims to provide equal opportunities to everyone in their business, there are some cases where candidate discrimination is considered acceptable as sometimes a candidate's experience or personal circumstance is more relevant and may make for a better employee to fill the location. For example, a middle-aged housewife with cooking experience will apply for a job in PnP's bakery