Under-scrutinized until the late 1990s, call centers have now received significant consideration at the school level. The surprising and controlled development of call centers, extending far beyond their home bases in the financial and telecommunications sectors, has confounded initial skepticism. The competitive advantage companies have gained through the combination of advances in telephone and video terminals, in offering immediate telephone-based customer service, and in sales has led to the spread of this phenomenon. The growth of the financial sector has given modernizing motivation to the British government, which hopes to ensure that, by 2002, 25% of its administrations are open electronically. In this case they investigated the truth of work processes in call centers and work-related issues. In this process, he touched on civil topics regarding IT's way of working and the current organization. The importance for the call center working procedure are two ranges of theories involved. First, and in particular, attention will be paid to the relevance of Foucault's views of the 'Electronic Panopticon', the appeal of which has proven overwhelming to both prevailing commentators (Arkin, 1997) and scholastics (Fernie and Metcalf, 1997) as they attempted to theorize the nature and knowledge of call center work. Furthermore, it refers to the idea of ​​“emotional labor,” as first laid out by Hochschild (1983). An examination of the work process that captures the complexities of both how work is organized and how it is organized. what the specialists find will be emulated through an exchange of what are generally seen within the sector as focal issues in the administration of employment relationships. To counter the excessive… middle of paper… problems of call center workers where employee stress in this industry is very high due to increased surveillance and also high attrition rate in the industry due about the lack of opportunities there. The main problem lies in the functioning of call centers which causes greater stress and fewer growth opportunities in this sector. This has led to increased employee resistance and more unions are being formed to help employees. WORD COUNT - 1491 REFERENCES: Practical. JK The Future of Indian Work, Basil, Blackwell.Taylor, PM(1997) Call Center in Europe, CC Paper No.066, Sydney, Australian Graduate School Of Management, University of South Wales.Harry, Tom.S(1992) Call centers in Scotland, Glasgow, Scottish EnterpriseJenny, F. & Ford,N.(1993) Resistance and power In Organisation, London, Routledge