According to a public survey by HCAHPS, three hospitals in Florida were used in this research for comparison. Physician at Pine Ridge Regional Medical Center, Naples Community Hospital and Lee Memorial Health System, all three hospitals are classified as acute care hospitals, offering emergency services and as well as participating in the stroke care registry. The focus will be the pneumonia care process, the care improvement process of the care-surgery process and finally the patient care experience in the hospital - HCHAPS. What is pneumonia and the treatment process? Pneumonia is an infection of the lungs that prevents and causes difficulty in breathing. Depending on the stage of the infection, pneumonia can be treated at home. However, in some advanced cases, the patient must be treated with intravenous (IV) antibiotic on an inpatient basis at the hospital. According to the American Lung Association, pneumonia is an infection in one or both lungs. Many small germs, such as bacteria, viruses, and fungi, can cause pneumonia. Pneumonia is not a single disease. It can have more than 30 different causes. Understanding the cause of pneumonia is important because treating pneumonia depends on its cause.” (See www.lung.org) Measuring the pneumonia core in the emergency room is very important, the medical team will be able to decide the right course of treatment. Physician Regional Pine Ridge, Naples Community Hospital, and Lee Memorial Hospital, all three hospitals are following standard care guidelines, based on information retrieved from the hospital's care quality profile page, but out of three hospitals, the Physician Regional Pine is doing exceptional work as follows: Pneumonia Care: Medical Regional Medical Center – Pine Ri...... middle of paper ...... survey questions, found an average reduction of 0.4 % in Medicare payments. So the impact is dramatic on hospitals as a whole. Therefore, with the implementation of teamwork, education, seminars and new policies, managers and colleagues will be able to eliminate these weaknesses and consequently improve the Regional Medical Center scores of physicians with empowerment and success. Works Cited http://www. cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-HCAHPS.htmlhttp://www.jointcommission.org/surgical_care_improvement_project/ (2014)http://www.lung.org/ =pneumoniahttp://www.medicare. gov/HospitalCompare/profile.htmlhttp://www.hospitalcompare.hhs.gov/Clark, C. for HealthLeaders Media, December 12, 2012 retrieved from: http://www.healthleadersmedia.com/content/Higher-Readmission-Penalties - HCAHPS scores linked to low