A questionnaire was developed and several questions were designed to gauge the opinions of different responses regarding the new body lotion. The questionnaire was designed on a scale of one to ten where the respondents had to rate the product based on the presentation based on the two different videos. However, the videos were presented to two separate groups, and each group was presented with a separate video. The first group of clients was presented with the video in which Robert's mood appeared dull and withdrawn. For the second group, Robert's attitude seemed euphoric and cheerful. The two groups carried out separate surveys immediately after watching the videos and the results derived from the study were evident that the initial appearance has an impact on the overall perception that people have towards a person or a