The main purpose of this research is to analyze, investigate and explore the impact of transformational leadership styles on job satisfaction in WNS Global Services. WNS is the second best BPO company in Sri Lanka and is a fast growing company in the industry. WNS Global is a global business process management company headquartered in Mumbai, India. It has more than 32,000 professionals working in 42 branches around the world. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get Original Essay A leadership style is how a leader obtains direction, implementing new goals and encouraging his subordinates. The development of an organization will largely depend on these leadership styles and management decisions. There are many different leadership styles proposed by various authors. Transactional leaders focus their leadership on motivating followers through a system of rewards and sanctions or punishments. Transactional leaders who focus on increasing the efficiency of established routines and processes. They are more concerned with following existing rules than making changes to the organization. A transformational leader is a type of person where the leader is not limited by the perception of his followers. The main purpose is to work to change or transform the needs of his followers and redirect their thinking. Leaders who follow the transformational leadership style will challenge and inspire their employees with a sense of purpose and enthusiasm. (Forbes, 2017) The overall purpose of undertaking this research is to identify the impacts of transformational leadership and transactional leadership on the job satisfaction of the workforce in WNS. The current condition in WNS dictates that employees can be more devoted to work with better leadership and with better leadership styles. Whereas employees appear to be less dedicated and isolated due to lack of communication, demotivating and unstructured environment due to ineffective leadership which has led to less promptness, absenteeism and employee turnover. Please note: this is just an example. Get a custom paper now from our expert writers. Get a Custom Essay This report intends to cover the research methodology which includes the philosophy and methods which include sample information and data collection information. This thesis will also concern the resources that will be used to access the organization's information. Ineffective leadership styles may be the cause of a less dedicated workforce at WNS. While neglecting to correct the problem would result in higher employee turnover, the organization may also lose its position and intensity in the market and may even lead to liquidation of the organization. Therefore, adapting to the transformational leadership style in WNS will also help improve employee engagement more than transactional leadership due to positive attributes that enable employees to work in a better environment.