The purpose of this report is to analyze the issue, employee engagement that will influence the future of work. It will analyze the potential impact of employee engagement on the hospitality industry as employee engagement is now a trending topic for customer service businesses and also the impact on human resource management in the hospitality industry. This report will therefore provide some recommendations on future strategic options that human resource managers should be considered to pursue. The term employee engagement is now a trending topic across businesses. It has emerged as one of the issues that will influence the future of work. Kahn (1990) was one of the first to introduce the concept of engagement. He defined engagement as “the harnessing of organizational members' selves into their work roles; in engagement, people engage and express themselves physically, cognitively, and emotionally during role performances. He further proposed that committed individuals are willing to invest significant personal resources, in the form of time and effort, to successfully complete their task, and that commitment is at its highest when an individual is directing his or her personal energies toward physical, cognitive and emotional aspects. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get Original Essay Therefore, employee engagement is defined as the level at which employee dedication, both emotional and rational, exists in relation to achieving the mission and vision of the organization (Gupta, 2015). It usually involves employee satisfaction with their jobs, the extent to which people value and believe in what they do for work, and the perception that the manager values ​​the contributions they make to the organization. A lot of research has been conducted to investigate the relationship between employee engagement and job performance. Research has shown that the higher the employee commitment, the higher the employee performs at work. Engaged employees are also believed to be more likely to commit to staying with the company than disengaged employees. Today, with increasingly competitive markets, globalization and an unstable economic climate, employee engagement has become one of the critical factors that drive companies to success, especially in the hospitality industry. The success of a hospitality business is influenced by customer satisfaction, which is therefore important for the company to ensure that its employees are engaged and productive as it is proven that employees who are engaged and committed to their work perform better in their Work. Having trained and experienced employees makes it easy to satisfy customers as they are experienced in providing the best customer experience. To retain these trained and experienced employees, the company should provide employees with a satisfied and engaged workplace. The research also found that highly engaged employees perform 20% better and are 87% less likely to leave the company. However, employee engagement not only has the potential to influence employee retention, productivity and loyalty, but is also a key link to customer satisfaction, company reputation and overall stakeholder value. Companies should view engagement as a profit because engaged employees are more productive, which leads to better work performance. Engaged employees are more profitable,more customer focused and more likely to commit to staying with the company. By involving them in the business, employees will be motivated to contribute to the company's goals and missions and this will also improve their sense of well-being (Harshitha, 2015). According to research, the earnings per share growth rate of organizations with higher engagement is 2.6 times higher than organizations with low engagement.engagement. In general, when employees start joining the company, they are usually excited because the environment is new to them, so they are engaged and ready to advocate for their new employer, which means they are very engaged. However, some research states that the longer employees stay with the company, the less engaged they will be. Therefore, it is important for the company to understand the impact of employee engagement as it will affect the company's productivity. In today's global business environment, as employee engagement has become a critical issue that will influence current and future business, hospitality companies should be aware of the impact of employee engagement. To survive in this competitive market, the company should have the human resource department set an agenda for employee engagement and commitment in order to gain a competitive advantage in the market. Having a high-performing workforce is critical to surviving in this competitive business environment as an engaged work environment can develop jobs, increase profits, and reduce costs related to maintenance and hiring new employees. Therefore, human resources play an important role in strategic planning as it will influence customers, company results, and ultimately shareholder value (textbook). Employee engagement is an important practice that the human resources department must implement because if employees are not engaged at work, it means that they are not engaged in their work, which could slow down performance. As stated, “goals are more easily achieved when the employee is engaged and are more likely to be unengaged when they are not.” When an employee is not engaged, it is difficult for the HR manager to convince him or her to help achieve company goals. Therefore, human resource managers must be able to develop and implement HR strategies that support business objectives, improve productivity, and enhance employee well-being in this volatile business environment. The company must also invest in its HR practices in order to engage employees and also benefit from engagement when employees feel satisfied, engaged, motivated to put in effort and contribute more to the company. However, the HR manager should take employee engagement into account when carrying out HR activities such as planning, recruitment and selection because there is a growing awareness about the impact of employee engagement for the company which will influence performance and the success of the company. For hospitality businesses, people are the main resource to run the business. Planning how the company will meet current and future HR needs and how people will be supported and nurtured within the company is a critical step to success. Human resource planning, also known as employment planning, is the process by which an organization attempts to ensure it has the right number of qualified people in positions)..