The debate between online shopping and in-store shopping is multifaceted, particularly when it comes to cost. Generally, the expenses associated with online shopping tend to be lower than those of in-store shopping. This is because the online business owner does not have the overhead to pay the salaries of the store employees. For example, they may need to employ just one customer service representative to handle online questions, exchanges or returns, avoiding the costs of additional in-store staff. Additionally, online stores can save on advertising and significant costs of physical operations, such as renting a store in a mall, electricity bills and maintenance. These savings can be passed on to the consumer, often resulting in better prices from an online store. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an original essay In contrast, a physical store incurs expenses that can affect prices. A store in a shopping mall, for example, needs more staff to assist customers, handle merchandise and provide services such as exchanges and returns. These additional labor costs can lead to higher prices for products. Furthermore, to maintain a competitive advantage, physical stores may invest more in advertising, which can further increase the costs of their products. Other expenses, such as store maintenance, interior decoration and utility bills, help explain why in-store shoppers may experience higher prices than online shoppers. Secondly, online shopping is more convenient for people who don't have time to go to the store. . With a mouse click or dragging products on the same page to compare the difference instead of traveling to different stores far from home. Not to mention, customers don't need to search for store staff to help them find the merchandise they want. Plus, people don't have to wait in a long line to check out. In contrast, people who shop in-store have to go to a store and spend time looking through the shelves to get merchandise, and then have to go to different stores to compare products. Once again, people shopping in-store have to wait in endless lines to pay for their products. Third, there are differences regarding customer service. With online shopping, shoppers can enjoy customer service at any time because the online store is never closed. However, sometimes the online service may not be secure. For example, the customer's purchase may be lost during shipping. Additionally, when they exchange or return goods that they are not happy with, they may have to pay shipping for the tour purchase and may have to wait longer to get their money back. However, with in-store purchases you may not have to wait in long lines to get customer service. And face to face service, they receive the goods immediately without worrying about it being lost. Likewise, they exchange the purchase they don't like and immediately receive their money back. Please note: this is just an example. Get a custom paper from our expert writers now. Get a Custom Essay To sum up, online shopping continues to grow, In- store shopping is still the popularity of shopping. Costing less, being more convenient and having good customer service are always people's preferences. How people choose to shop depends on their individual lifestyle. Works Cited Chen, Y.